At MAX we want to ensure our members have the best possible experience and enjoy the full benefits of membership.
Our Courtesy Policy addresses late cancellations, no shows, and late arrivals for classes ensuring other members have the opportunity to attend class in your place and to decrease instructor and member distraction. Our Etiquette Policy ensures we all have a positive experience before, during and after a workout by keeping equipment tidy and organized, ensuring cleaning policies are followed, and covering how we act and treat others at MAX.
Late Cancels & No Shows
Watch Your Watch
Be in the studio 5 minutes before class starts so you can get a great warm up and full instructions.
Ditch The Phone
Class is tech-free time for you to focus on your wellness. Emails and phone calls can wait.
Hold The Chatter
To ensure everyone can hear the trainers’ instructions and focus on their workout, please save your catchup for before or after class.
Follow The Plan
Each circuit is created for a specific reason. If you need a modification, our trainers will happily provide you with one.
Keep It Clean
Our studios are for sweating it out. Please use the change rooms for your things. Wipe your equipment and return to where you found it.
Crush Your Goals
Give it your all, but never feel like a class is a competition! Our trainers are here to support and guide you at every step in your fitness journey. You’ve got this!